The UX Agency is a research-driven team of senior and highly-talented UX practitioners. Using rigorous and creative customer-centric research techniques, we build a deep understanding of your customers and their relationships with you.
The challenges we’ve been asked to address include:
- Can we identify all customer touchpoints and associated painpoints with a product or service to identify opportunities to improve the experience?
- What product opportunities or new propositions can we take to market to compete with challengers, disruptors or startups?
Given our extensive experience we’ve developed several observation-led research techniques to elicit the richest and most valuable insights. We don’t just tell you what we found, we uncover actionable insights that will de-risk your decision-making, help prioritise features and drive strategic product decisions.
Our outputs are actionable and tangible; enabling you to move forward, faster.
Our UX research and insight services include:
- Product / Service Discovery
- User Interviews
- Persona Development
- Card Sorting
- Eye Tracking
- Heuristic Evaluation / Expert Review
- Ethnographic Research
- Global User Research
- Diary Studies
- Moderated User Testing
- Unmoderated Usability Testing
- Customer Panels
Explore our other UX services:
If you are interested to learn more about our UX Research & Insight services then get in touch at firstname.lastname@example.org or call 020 7947 4940.