UX research & design

We blend user insight, business needs and technology advances to spark innovative thinking, identify opportunities and optimise products and services.

User Research

We understand your needs and objectives and use the most effective techniques to achieve your objectives. We pride ourselves on delivering actionable insights that provide clear direction for you and your projects.

We offer a range of user research services including:

  • Generative user research
    Generating new ideas to drive product and service innovation

  • Discovery field work
    Diary Studies, User Interviews, Ethnographic Research, Persona Development (and much more) to help you get a better understanding of your customers

  • Customer Journey Mapping
    Helping you to identify gaps and optimise online and offline customer touchpoints

  • Usability Testing
    Allowing you to validate design concepts, prototypes or propositions at each and every step of the product design lifecycle.

UX Design

We work iteratively and collaboratively with you to ensure we deliver on a shared vision. Our agile, sprint-based approach allows us to iteratively design, test and learn. We refine our designs throughout to deliver high-fidelity visual solutions.

Working closely with you throughout the design process using research insights to deliver journeys, concepts and wireframes. From this point we iteratively prototype. Style Guides & Pattern Libraries also help to ensure that your products continue to evolve.

Working closely with the eDreams ODIGEO team enabled us to deliver solutions that provide real customer value and exceed their business objectives.

Chris McQueen
Senior Partner, The UX Agency

Why The UX Agency?

The UX Agency specialise in researching, designing and delivering multi-channel experiences.

Each team member has a minimum of 10 years of experience. This means they have been exposed to organisations large and small, have a clear understanding of the domain, and can therefore apply their skills most effectively. As such, we employ a mix strategists, user researchers, accessibility consultants and UX designers who all consider themselves specialists and have the awards (and scars) to prove it.

Our approach is:

  • Actionable and outcomes focused

  • Rapid, yet robust

  • Highly iterative to decrease risk

  • Deeply collaborative

The teams' experience combined with The UX Agency's approach helps you to quickly get under the skin of your users. Ultimately, this leads to the development of compelling solutions that successfully meet your business needs.

How we work

First, the team will understand your needs and develop an approach that fits with your business and your budget. This may be a for a standalone project or you may find that you do not need full time support.

We form a partnership with you where we offer strategic guidance based on business goals and customer needs then provide implementation solutions to support that strategy. 

Our consultants can embed themselves into your organisation, supplement your existing team on an ad hoc basis or work from our offices.

We provide actionable insights that will de-risk your decision-making, help prioritise features and drive strategic product decisions and innovation. This approach increases speed to market whilst delivering best in class UX.

Get in touch

To find out more about how we can help you with your UX Research & Design projects, contact us on 020 7947 4940 or hello@theuxagency.co.uk

  • Case Study

    Embedding design innovation

    Transforming the product development process by effectively integrating UX into an agile product team.

  • News

    Ethnographic research: What, when and how?

    Dr Louise Croft Baker
    Managing Partner

Question mark

Interested to learn more about how we grow high-performing In-House UX teams?

Speak to us