UX Research & Insight

The UX Agency is a research-driven team of senior and highly-talented UX practitioners. Using rigorous and creative customer-centric research techniques, we build a deep understanding of your customers and their relationships with you.

The challenges we’ve been asked to address include:

  • Can we identify all customer touchpoints and associated painpoints with a product or service to identify opportunities to improve the experience?
  • What product opportunities or new propositions can we take to market to compete with challengers, disruptors or startups?

Given our extensive experience we’ve developed several observation-led research techniques to elicit the richest and most valuable insights. We don’t just tell you what we found, we uncover actionable insights that will de-risk your decision-making, help prioritise features and drive strategic product decisions.

Our outputs are actionable and tangible; enabling you to move forward, faster.

Our UX research and insight services include:

  • Product / Service Discovery
  • User Interviews
  • Persona Development
  • Card Sorting
  • Eye Tracking
  • Heuristic Evaluation / Expert Review
  • Ethnographic Research
  • Global User Research
  • Diary Studies
  • Moderated User Testing
  • Unmoderated Usability Testing
  • Customer Panels

Explore our other UX services:

If you are interested to learn more about our UX Research & Insight services then get in touch at enquiries@theuxagency.co.uk or call 020 7947 4940.